Audio and Video communication
A.Each operator console is equipped with user IDs and login passwords.
B.All operator consoles are with the same display and facilities for answering incoming calls and serve as a redundant console.
C.The system handles a minimum of ten simultaneously
D.Call-waiting message shall be played to the caller. The messages shall be recorded in English.
E.Emergency Telephones are as queues on the basis of "Fist come,first served"
F.As calls are answered,the operator console display shall be rearranged.
G.When a call is a answered the indications corresponding to this call shall be cleared
H.Message flashes if the maximum number of incoming calls is being displayed.
I.Call clearance shall be done when either the caller or the operator console ends the call.
J.It shall be possible for the operator to re-define/re-programme handling, answering and distribution of incoming calls to all the operator consoles at the operator consoles
at Main and Standby OOC. The Contractor shall propose how incoming calls would be handled and attend to operator consoles for the Engineer's review and acceptance.
K.The operator is able to put the caller on hold and attend to another incoming call.
L.If the maximum number of incoming calls is being displayed and another incoming call has been initiated,it shall cause a message to flash, on the corresponding display of
the relevant console to indicate that calls are waiting.
M.If all operator consoles are engaged, a voice message which informs the caller that his call will be attended to shottly shall be automatically played.
N.Incoming calls cause all or designate logged-in operator consoles to ring based on the accepted call handling design.It is able to allow operators to disignate logged-in
operator consoles by geographical locations.
O.Operator console allows operators to retrieve emergency Call system calls which are put on hold, even if that call been placed on hold by another operator.
|Body part||Chassis characteristics||Desktop , wall-mounted integrated chassis/aluminum alloy frame|
|Chassis material||Galvanized steel plate aluminum alloy|
|Chassis size||913.3*334.2*88mm(with dial,without base)|
|Surface treatment||Panel black sand paint,black in color,silver on the edges|
|Spower supply||External support DC 12V 10A power adapter,adapter ACC220V input|
|Display part||screen size||21.5" LCD screen - wide viewing angle IPS screen|
|Resolution||Maximum resolution 1920*1080 display ratio 16:9|
|Touch part||induction method||Catactive inductive touch screen,USB interface|
|Host configur-ation||Moutherboard||Industrial control board|
|CPU||I5 quad-core processor|
|RAM||4g DDR3, Upgradeable to 8G|
|HDD||500G,Upgradeable to 1TB|
|Extension ports||VGA interface,HDMI interface|
|I/O interface||1*RJ45, 4*USB,2*phone LAN, 1*AUDIO|
|Phone Part||Phone parameters||Standard ES280 IP phone 2|
|OTHER||Built-in Gigabit switch|
|Software Part||SPEECH CODING||G.711,G.723,G.726,G.729|
|ECHO CANCELL ATION STANDARD||G.167/G.168|
|IP PROTOCOL||IPV4, TCP, UDP, TFTP,RTP,RTCP,DHCP,SIP|
|DTMF SIGNAL MODE||VOIP SIP Info(DMF),RFC 2833(DTMF)|
|PROGRAMMING||Programming and configuring non-volatile flash through the web GUI graphical interface|